Who Are We?
Welcome to Colmore Gaskell, where we’ve built our block and estate management services around you, guided by the invaluable insights from the National Leasehold Survey 2016. Understanding the complexities and challenges highlighted by leaseholders, RMC directors, and managing agents, we’ve tailored our approach to address these concerns head-on, ensuring our services not only meet but exceed your expectations.
Revolutionising Block & Estate Management with Insights from the National Leasehold Survey 2016
A BUSINESS BUILT ON UNDERSTANDING AND ADDRESSING YOUR NEEDS
The National Leasehold Survey 2016 revealed crucial areas for improvement in our industry. We’ve taken these findings seriously, forming the foundation of our business model and service ethos:
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Acknowledging the satisfaction yet significant frustrations of RMC directors, we offer a balanced approach, helping to ease the challenges of managing responsibilities. We recognise the importance of regular open communication, transparent handling of service charge expenditure, and a commitment to educating our clients on all aspects of estate management.
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Understanding the dissatisfaction with service quality and issue resolution among leaseholders and RMC directors, we’ve set higher service standards. Our focus is on accessibility, responsiveness, and efficiency, ensuring that managing your estate is a smooth and satisfying experience.
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The sentiment that service charges and management fees do not provide value for money is a serious concern. We strive for complete transparency in our service charge management, involving leaseholders in decisions, and ensuring every expenditure is justified and communicated.
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Noting that many leaseholders regret their purchase due to a lack of understanding, we see education as key. We provide resources and support to help leaseholders fully grasp their rights and responsibilities, fostering a more informed and engaged community.
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Recognising the challenges and polarised experiences of communal living, we aim to strike a balance. Our approach is to promote harmony, understanding, and cooperation within communities, making communal living a more fulfilling experience.
At Colmore Gaskell, we believe in the power of effective and transparent management. We’ve aligned our services to ensure that every client feels valued, every concern is addressed, and every property is managed with the utmost care and professionalism. Our team is dedicated to transforming your management experience, placing a strong emphasis on client education, engagement, and satisfaction.