Colmore Gaskell | Property Management with a Human Touch

Leasehold Block & Estate Management

Property Management with a Human Touch

Colmore Gaskell is a specialist block and estate management agent providing a full
range of property management services to residential and mixed-used schemes.

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Property management with a human touch.

Many block and estate-management firms rely on hotlines, call centres and remote offices. And they practically wear a Cloak of Invisibility. So you might want a refreshing change.

At Colmore Gaskell, we’re different. You’ll see your property manager around your site. you’ll know their name. They’ll smile at you. They’ll probably help you with stuff that goes above and beyond. So you enjoy an easy life. And we’ll probably end up with more pals than profits. Which is probably how life should be.

Looking after people, not blocks

You’ll get direct access to a single person. They look after the block day-to-day. You’ll know their name. You’ll chat and meet regularly. They might even help with other stuff that’s none of our business. Because we might be maintaining blocks, but it’s people we’re really looking after.

Doubling-down on detail

In block management, it’s details that make the difference. That’s why we catalogue every last thing on site, and it’s why our property managers carry their phones and laptops at all times. So they can respond lickety-split. Even if they’re on holiday.

It’s an approach that’s structured precisely around the results of the National Leasehold Survey. This first survey of its kind found just 6% of leaseholders were ‘very confident’ their agents would act effectively and efficiently to resolve problems. We’re glad to be among that 6%.

Services

Block Management

We pride ourselves on delivering a full range of property management services to residential and mixed-use schemes whilst always ensuring we deliver value for money in every aspect of management.

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At Colmore Gaskell, we understand that being appointed as the managing agent for a development is the Directors and Leaseholder placing their trust in us to look after what in many cases is the largest financial investment we hold, our homes.

Our business is designed to provide all our leaseholders with a market leading service whilst always delivering the best possible value for money and driving down costs wherever possible.

We also understand that acting as a voluntary Director of a management company can be a daunting and time-consuming task and, given the responsibility that lies with the Directors, it is essential that your managing agent provides you with all the necessary support, guidance and knowledge required to ensure the Directors and the management company meet their obligations.

With our vast knowledge and experience, and our highly experienced support network of contractors, consultants, and industry professionals, Colmore Gaskell are ready to provide you with a truly five-star Block & Estate Management service which we truly believe is second to none.

Our services include –

  • Produce an annual service charge budget
  • Produce a reserve fund forecast (updated annually)
  • Produce service specifications and tender services regularly
  • Collect service charge payments
  • Administer all credit control & debt collection
  • Maintain a designated client bank account for the development
  • Review, authorisation and payment of all contractor and supplier invoices
  • Produce monthly financial reports detailing income, expenditure, and credit control issues
  • Undertake regular site inspections and issue the client with a monthly inspection report.
  • Attend regular client / board meetings
  • Arrange insurances
  • Attend your Annual General Meeting
  • Manage contractors working on site
  • Manage Health & Safety / Fire Risk Assessments
  • Ensure compliance with legislation
  • Provide an online client portal & maintenance ticketing system

New Build Consultancy

Colmore Gaskell work closely with developers from planning stage to provide professional advice on design, estate management strategy, service charge strategy and lease provisions.

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This enables the developer to ensure the estate can be properly managed, provide cost-effective service charges for purchasers and is also vital when looking to sell on the freehold interest to investors.

Prior to practical completion, Colmore Gaskell will have tendered and appointed soft service and maintenance contractors to commence work at handover.

We also arrange for a comprehensive health & safety/fire risk assessment and address any issues raised by the consultants to ensure the building is safe and compliant with legislation before the apartments are occupied.

Depending on the structure of the lease, once all properties have been sold, we will call a leaseholder meeting and look to appoint Directors to the Residents Management Company.

During the developers defect warranty period, Colmore Gaskell is happy to act as a conduit between the leaseholders and developer to assist with any snagging and warranty issues.

Our aim is to assist the developers in any way possible, provide professional advice in the interest of good estate management and to help ensure that the development can be run as smoothly and effectively as possible.

Asset Management

Colmore Gaskell offers a fully bespoke residential asset management service to client across the UK for developers, private investors, funds, LPAs, REITs and administrators.

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Click here to send us a message to arrange a callback.

At Colmore Gaskell, we offer a fully bespoke residential asset management service to clients across the UK.

We are set up to handle both regional and national portfolios for developers, private investors, funds, LPAs, REITs and administrators.

Our residential asset management service covers both the management of individual units and the communal elements of the building which includes the following services –

  • Health & Safety / Fire Risk
  • Legislative Compliance
  • Planned & Preventative Maintenance
  • Reactive Maintenance
  • Soft Services
  • M&E Maintenance
  • Out of Hours Emergency Service

Our clients receive monthly reporting on their assets to ensure they are kept fully up to speed with all matters across their portfolio.

If you’re considering a change in the management of your portfolio, please get in contact to arrange a no obligation call to discuss how we can assist you.

About

Colmore Gaskell is a specialist block and estate management agent providing a full range of property management services to residential and mixed-use schemes.

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Colmore Gaskell is a specialist residential block and estate management agent with a sole focus on delivering our clients, leaseholders and residents with a truly first-class level of service whilst ensuring that we provide excellent value for money.

At Colmore Gaskell, we want to provide our clients, leaseholders and residents with the reassurance that we will always act in their best interests, provide professional advice and most of all ensure that we provide a safe and well-maintained place to live.

We are Regulated by the Royal Institute of Chartered Surveyors (RICS) and, as an RICS regulated firm, we agree to comply and act in accordance with the Charter, Bye-Laws, Regulations and RICS Rules of Conduct.

Colmore Gaskell subscribes to the Property Redress Scheme, an independent Government authorised consumer redress scheme, in order to comply with our legal obligations.

Our frontline management surveyors are qualified members of The Institute of Residential Property Management, membership for which is granted on the completion of 3 professional competence exams.

Colmore Gaskell is truly different by design, different in that we want to operate how our clients require and different in that we will always go the extra mile to ensure we are providing that premium level of service to each and every one of our clients, leaseholders and residents.

Our goal is not to be the biggest managing agent, but to be the best.

Feel free to call or email us to find out more information.

Approach

Communication

Communicating with our clients, leaseholders and residents is central to everything we do at Colmore Gaskell. To enable us to provide regular updates on the management of your development we embrace various methods of communication (newsletters, online portal, email, text and twitter) to ensure that you are always kept up to date with both day to day and emergency matters.

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Our experience recognises that one of the most common complaints about any managing agent is the lack of or even no communication with leaseholders and residents leaving them in the dark on how the estate is being managed, how the service charges are being set, details of ongoing repairs and maintenance issues, out of hours emergency matters and any of those other small matters which leaseholders want to be kept informed about.

By providing excellent levels of communication, Colmore Gaskell will be an excellent working relationship with all of our clients, leaseholders and residents to ensure the smooth running of your development.

Health & Safety

Not only do managing agents have a legal obligation to ensure the health & safety of residents in their properties, but there is also a huge moral responsibility to make sure that from a management perspective, everything is in place to mitigate any potential risks to residents, visitors, members of the public and contractor while on site.

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Many Property Managers believe that employing an external consultant to visit site and produce a health & safety/fire risk assessment and arranging for the fire alarm to be serviced is enough however this simply isn’t the case as the findings/recommendations of the assessment are only a snapshot of how the consultant found the property during their visit.

Managing agents should be reviewing the risk assessment on a regular basis as part of their monthly site inspections and keeping a record of any issues and steps taken to address these matters.

At Colmore Gaskell, we will take every possible course of action to ensure your safety while in your home.

Finance

We work closely with our clients to ensure that both day to day and long-term budgeting are suitable for your development. In addition to the budgeting process, staying on top of the finances is essential that there are no nasty surprises when it comes to the financial year-end and the accounts are completed.

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To ensure we stay on top of the finances, Colmore Gaskell will produce, and update on a monthly basis, a cashflow forecast which details the current years’ service charge budget, all fixed items of expenditure throughout the year, items of adhoc expenditure during each month and will show a variance highlighting the expenditure against budget for each cost centre.

The updated cashflow forecast will be sent to all Directors on a monthly basis as part of the monthly management report for your development.

Site Presence

In the property management industry, a common complaint from leaseholders is that they do not see their Property Manager on-site and can also find it difficult to get in contact with them to discuss any issues they have.

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To address this matter, leaseholders of the sites managed by Colmore Gaskell are sent a schedule of site visits on a 6 monthly basis detailing the date and time of the inspection.

We encourage leaseholders to contact us if they would like to meet with us on-site to discuss any issues they have, show us any repairs which you have identified or to attend the site inspection to get an understanding of how we work.

Regulation & Compliance

News & useful information

Colmore Gaskell appointed agents of luxury apartments in Chigwell

We are please to announce that we have been appointed as managing agents of a luxury apartment block in Chigwell, Essex.

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We are please to announce that we have been appointed as managing agents of a luxury apartment block in Chigwell, Essex.

Following meetings with the current agent and freeholder, we look forward to continuing the high level of service that has been delivered to date.

Phil Bird said “we are thrilled to have been appointed on yet another luxury scheme in the South East.  Our portfolio continues to grow in the area which is testament to the high level of service that we have become know for in the area”.

 

Colmore Gaskell grow West Midlands portfolio with new instruction

New Instruction - Grade 2 Listed Block of Luxury Apartments in Shrewsbury.

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As our presence in the areas continues to grow, we are please to take on the management of a grade 2 listed block of luxury apartments in Shrewsbury, Shropshire.

Following the purchase of the freehold, the leaseholders were looking to bring in an agent who could quickly get on top of the legal compliance issues and set up a management structure to ensure the building would be kept to the highest standard.

Contact

Contact

If you are planning on visiting us it’s advisable to call ahead for and appointment.

London Office

67 Wingate Square
London
SW4 0AF

London Office: 020 8611 2766

mail@colmore-gaskell.co.uk

Shrewsbury Office

Claremont Business Centre,
5 Claremont Hill,
Shrewsbury,
SY1 1RD.

Shrewsbury Office: 01743 537010

mail@colmore-gaskell.co.uk

Cheltenham Office

Eagle Tower,
Montpellier Drive,
Cheltenham,
GL50 1TA

Cheltenham Office: 01242 352101

mail@colmore-gaskell.co.uk